Categories: How-to write a complaint letter, BBB

Here is a template of an effective consumer complaint letter.
For more tips on claiming customer satisfaction, click here Name of Contact Person, if available
Title, if available
Company Name
Street Address
City, State, Zip Code


Dear (Contact Person):

Re: (Account number, Receipt or credit card transaction number if applicable)

On (month, day, year), at (time), I (ordered, purchased, leased, had a repair). product name) at (store address, url).

(Product name) failed to work properly because (detail the defect) OR The customer service of (company name) was lacking because (briefly describe the problem) or identify why the customer service was negligent).

I am dissatisfied with the poor quality of your product because (use descriptive words to report the deficiency) - OR - Although, I was billed for (type of service) repair, the problem was not amended - OR - I was incorrectly billed).

To rectify the issue, I would appreciate (a refund, repair, charge card correction, resolution or any other specific action) .

I have enclosed copies of the (receipt, transaction, contract or other documents). I look forward to a fair resolution by (reasonable date within specified business days) before I will escalate the matter with (organizations and agencies (Better Business Bureau, the Federal Trade Commission (FTC), Attorney General's Office, etc.

Please feel free to contact me at (home and/or office phone number) or by mail.
Sincerely,
Your name
Enclosure(s)


cc: (reference to other parties who may receive a copy of the correspondence)

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